We're living in uncertain times, and times like these help us understand things in a very different perspective. Here's our response to this fight against COVID-19.
Our team is working from home — everyone from designers to customer support execs. We urge you to do the same.
We've paused shipping orders. We must make the safety of the team and customers our foremost concern. We are still taking orders, and all the orders placed during this time will be shipped once we are fully operational again.
We have paused Cash-on-Delivery for that while, and we're only accepting prepaid orders. We are offering store credits worth 20% of the order value* on every order. The credits can be used to make future purchases at Casedodo.
*Not on orders placed using store credits.
Return pickups have been paused. For the period where we are not fully operations, we’ll not initiate any return pickups. We will extend the return window once we are fully operations again. You can book your returns by writing to us at help@casedodo.com.
Our instant gift card now come with additional 20% value. You can buy a gift card worth ₹1200 by paying ₹1000; which you can redeem anytime in the future on our website. They come with no expiry date. This helps us enormously to keep our cash flow. Your support would mean a lot to us.
Lastly, we urge you to keep yourself and the people around you safe. Stay home. Door knobs, phone chargers, TV remotes - wipe and sanitise them regularly. We are in this together, and we will get through this together.